Submit a Request for Information (RFI)

  • Updated

This article details the steps a Vendor can follow to submit a Request for Information (RFI) against a contract. Use this when you need to ask a question to the organisation regarding a specific contract.

Prerequisites

  • You must be logged in to the organisation's Contracts Management system.
  • You need to know the specific contract your question relates to.

Steps to Submit a Request for Information

You can start submitting an RFI either from the Contracts Dashboard or the Contract Details screen.

Option A: From the Contracts Dashboard

  1. Navigate to the Contract Specific Actions section at the top of the page.
  2. Select the relevant contract.
  3. Select Request for Information from the options.
  4. Click Go.

Option B: From the Contract Details

  1. On the Contracts Dashboard, click on the contract title to open the details.
  2. Go to the Registers tab (if visible).
  3. Locate the Requests for Information section.
  4. Click on the big plus (+) button on the right to create a new item.

Enter and Submit the Request

  1. Enter your question in the provided field.
  2. If necessary, use the attachment function to attach documents to your request.
  3. Once the question and any documents are ready, submit the request.

Results / Validation

  • The Contract Manager at the organisation will be notified of your submission.
  • They will respond to your request via the system, at which point you will receive a notification.
  • You can track the status and history of your requests under the Requests for Information section of the Contracts Dashboard.

What's Next / Related

Limits & Notes

  • The RFI feature is strictly for asking questions and attaching supporting documents related to the contract.