This article provides the step-by-step process for requesting a temporary password and resetting your account password. This is necessary if you've forgotten your current password. 

Prerequisites

You must have access to the email account associated with your system account to receive the temporary password.  

Steps

1. Request a temporary password. 

   • Navigate directly to the Password Reset page (you can use this link: Password Reset).

     OR

   • On the login screen, enter your email address and click the Forgotten your password? link.
     
     
      
   • Result: You will receive an email containing a temporary password and a login link.  
2. Log in with the temporary password. 
   • Open the email and click the provided login link.
   • Enter the temporary password from the email to log in.  
3. Create a new permanent password. 
   • You will be prompted to create a new password after successfully logging in. 

Results/Validation

After successfully creating a new password, you will be logged into your account and your new password will be active for future logins. 

Troubleshooting

• Temporary password expired: The temporary password is only valid for 2 hours from the time you requested it. If it expires, you will need to request a new temporary password from Step 1. 
• Missing email: If the email with the temporary password isn't in your inbox, junk, or spam folders, it may have been intercepted by an organisation's spam filter. Contact your IT department or email system administrators and ask them to allow emails from noreply@vendorpanel.com.au.

Limits & Notes

The temporary password is valid for 2 hours only.