If your submitted compliance document is declined by the List Owner, this article shows you how to find the reason for the decline and who declined it, so you know who to contact if necessary.
Prerequisites
Role: You must be the Vendor Admin for your organisation's Supplier List who submitted the document.
Steps
Follow these steps to find the decline details within the system:
- On your dashboard, look under the Critical Tasks menu and select the Update compliance details link.
- You will see a list of registries you are currently registered to. Locate the list with an outstanding compliance document, identified by a red Update button beneath the Required Compliances column. Click on the Update button.
- A modal window will appear. Select the Update declined compliance details link.
- A Declined Compliances window will open. Review the following fields to find the necessary information:
- Declined by: This shows the user who reviewed and declined the document, along with their contact details.
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Reason given: This contains their specific reasoning for declining your document.
Results/Validation
After completing the steps, you will have identified the List Owner who declined the document and the reason for the decline.
What's Next / Related
If you feel the document or circumstances did not warrant a decline, you must reach out directly to the user listed under the Declined by field.
Limits & Notes
The decline of a compliance document cannot be resolved by the Support team. You must contact the user who declined the document for resolution.