This article outlines the most common reasons why you might not be receiving email notifications for tenders and how you can resolve these issues yourself. Use this guide if you are not receiving emails about Public Tenders or Direct Invitations from VendorPanel - a Unimarket Company.  

Purpose & Scope

• Audience: Supplier
• Intent: Identify and resolve common issues that prevent a supplier from receiving tender notifications.
• Scope: This guide covers the top root causes for not receiving tender notifications and provides steps for self-resolution. 

Fixes (Top Troubleshooting Issues)

Notifications are layered, and what you receive can differ from your colleagues based on configurations spanning products, services, and locations. Review these common issues and their resolutions:  

1. Confirm Your Registered Email and Account Health

Many organisations use shared or multiple VendorPanel - a Unimarket Company accounts. You must confirm you are using an account that is correctly set up for tendering.

• Action: Confirm your active account and email address used for VendorPanel - a Unimarket Company registration. 
• Action: For public tenders, ensure your profile is set up with the relevant lists, categories, and regions of service to get correct visibility. 
• Action: Review the overall health of all organisational accounts (with your Vendor Admin) to ensure users are aligned to the correct lists and categories for receiving notifications. 

2. Check Your RFX Notification Settings

Your Marketplace notifications can be managed by both Admins and Colleagues.

• By default, you'll only receive email reminders, alerts, and updates for tenders you've indicated interest in by following the tender or Marketplace requests you have been invited to. 
• Note: If you are on a preferred supplier list, your notifications settings cannot be changed. 
• Action: To check your settings, review the article: Managing Marketplace Notifications. 

3. Verify Lists, Categories, and Regions of Service

The categories, lists, and regions your organisation selects directly impact the notifications you receive and are a very common reason for missing notifications.

• List and Category Selection: For each list you are registered on, you must select the categories best aligned to your products or services. 
• Adjusting Category for a Public Tender: If you miss a notification for a specific public tender, you may need to adjust your category.
  • Follow How to View & Access a Public Tender to identify the correct list and category.
  • Then follow Managing your Categories on Supplier Lists to update your profile. 
• Regions of Service: These are used for Public Tenders. Buyers select the regions where the goods or services are needed.
  • Action: Ensure you have selected the regions you are able to service and are interested in. If you select irrelevant regions, you will likely receive notifications outside your service areas.
  • For more information, read the Specifying Your Regions of Service article. 

4. Check Your Junk/Spam Folders

Aggressive SPAM and junk software can filter out system-generated notifications from VendorPanel - a Unimarket Company.

• Action: Check your junk or SPAM folders/software to see if the email was blocked. 
• Whitelisting: If the email was blocked, place emails from VendorPanel - a Unimarket Company on your whitelist. Depending on your email application, you may need assistance from your IT team. We cannot do this for you. 

5. Invitation Only Tenders (Preferred Supplier Lists)

Some organisations publish tenders to their own list of pre-approved suppliers (Preferred Supplier list) that is not managed by VendorPanel - a Unimarket Company.

• Action: To be considered for these tenders, you must reach out directly to the procurement team for the organisation you wish to tender for. 
• Note: VendorPanel - a Unimarket Company cannot facilitate this, as each organisation manages its own supplier evaluation process.  

What's Next / Related

• Managing Marketplace Notifications
• How to View & Access a Public Tender
• Managing your Categories on Supplier Lists
• Specifying Your Regions of Service