There may be occassions where a compliance document has been declined by the List Owner. This may be for a number of reasons but is best confirmed within the systyem. This article outlines how to identify the reason for the decline and who to contact should you need to reach out to someone.

Note the below assumes you are familiar with Providing Compliance Documents.

You will be informed via two methods if a document has been declined:

1. An email will be sent to your account email address.
2. A reason will be included when updating the documentation.

To identify who declined the document and the reason within the system:

1. On your dashboard, underneath the Critical Tasks menu, select the Update compliance details link
2. You will be presented with the lists you are currently registered to. Outstanding compliances will be identified by the red Update button beneath the Required Compliances column. Click on the Update button
3. A modal window will appear. Select the Update declined compliance details link.
4. A declined compliances window will appear for you to review. Note the following fields:
   • Declined by - the user who reviewed the document and their contact details
   • Reason given - their reasoning as to why they declined your document.