Not receiving notifications can be frustrating. Notifications are layered and are rarely due to you and your colleagues not having them "switched on".

What you receive notifications for can be different to what a colleague within the same organisation, department or even team can receive . This is because VendorPanel can be configured to span the utility of multiple products, services and locations.

The below guide will provide you with the most common root causes for this problem as well as a brief explanation of what you can do to self-resolve them without intervention by the Support team.

• Many organisations use shared or have multiple VendorPanel accounts. Confirm you are using an account that is being used to tender and/or has been setup correctly.
  
  If it's a public tender, take the steps to ensure the profile has been setup with the relevant list, categories and regions of service to have the correct visibility to the tender (see below).
  
  Take the time to review the health of all the accounts within your organisation (with the help of your organisation's Vendor Admin) to ensure you are best placed to receive notifications and to respond to requests. This can take the form of who has access to VendorPanel as well as which users are aligned to the relevant lists and categories.

• Marketplace notifications can be managed by both Admins and Colleagues. By default, you will only receive email reminders, alerts, and updates regarding requests you have indicated you are interested in, by logging in to preview the Request details and/or downloading the Request package. This functionality will allow you to tailor your request settings as desired.
  
  If you are on a preferred supplier list, your notifications cannot be changed.
  
  To check the your notifications settings, review the article: Managing Marketplace Notifications

• Organisations can publish tenders to their own list of pre-approved suppliers, not managed by VendorPanel, commonly referred to as a Preferred Supplier list. Access to these tenders is at the discretion of the buying organisation
  
  To be considered as a preferred supplier, you will need to reach out to the procurement team for the organisation you wish to tender for. VendorPanel cannot facilitate this for you as each organisation manages their own rigorous process of evaluation and due diligence on each supplier.

• The lists and categories your organisation selects, directly impacts the notifications and is one of the most common reasons why they are not received.
  
  Note that for Preferred Supplier lists, the list owner determines if the supplier is permitted to manage their own categories.
  
  Selecting a list and category
  For each list that you are registered on, you must select the categories that are best aligned to the products or services you offer. You may also need to adjust your category if you need to access a specific tender (see below). For assistance in managing your list and categories, review the articles in the Your Supplier List Registrations section of the help center.
  
  Adjusting your category to access a public tender
  In the event that you do not receive a notification for a specific public tender, you may need to adjust the category that the tender has been published on. To do this, follow the How to View & Access a Public Tender article to help you identify the list and category. Then follow the Managing your Categories on Supplier Lists article to make the necessary changes to your profile.

• Regions of Service are used for Public Tenders. When Buyers are creating a Public Tender they will select the Regions of Service where they need the good or services provided. If you have the Region selected in your account (and you are also registered on at least one of the Supplier Lists and Categories selected on the Tender), then you will have the opportunity to respond to the Tender in your account.
  
  You should ensure that you select the Regions that you are able to service and are interested in receiving tenders for. If you have selected other regions that you don't service then you will likely receive opportunities to respond to Tenders outside of your areas.
  
  Read the Specifying Your Regions of Service article for information related to setting your regions of service.

• Some SPAM and Junk software can be aggressive in their filtering of system generated notifications. VendorPanel is not immune to this. If you have not received a notification/invitation, please check your junk and SPAM folders/software to see if the email has been blocked.
  
  The emails from VendorPanel will be different depending on the notification type:
  
  Public Tenders
  Will originate from noreply@vendorpanel.com.au with the subject line VendorPanel Tender Digest [date].
  
  Direct Invitations
  Will originate from noreply@vendorpanel.com.au with the subject line Request from [Organisation Name] - [Title of the Request].
  
  In the event that the email has been blocked and you have recovered it, please ensure that you place emails from VendorPanel on your whitelist. Adding VendorPanel to your whitelist will ensure that all VendorPanel emails, not just password related ones, can be received. Depending on the application you may have the ability to do this yourself or with assistance from your IT help desk team. VendorPanel cannot do this for you.